Privacy Policy
This Privacy Policy explains how VYB collects, uses, shares, and retains personal information when you use the VYB mobile application, websites, events, and related services.
This Privacy Policy explains how VYB collects, uses, shares, and retains personal information when you use the VYB mobile application, websites, events, and related services (collectively, the “Service”). It also explains the choices and privacy rights available to you. If you do not agree with this policy, please do not use the Service.
United States launch notice. VYB is currently offered only in the United States. This policy will be updated before the Service is offered in another country.
Contents
- Who We Are
- Where This Privacy Policy Applies
- Data We Collect
- Why and How We Use Data
- How We Share Data
- How VYB Companies Work Together
- Cross Border Data Transfers
- Your Rights and Choices
- How Long We Retain Your Data
- Children’s Privacy
- Privacy Policy Changes
- How to Contact Us
1. Who We Are
SPAR Solutions LLC. operates VYB and is responsible for your personal information. In this policy, “VYB,” “we,” “us,” and “our” mean SPAR Solutions LLC.
SPAR Solutions LLC.
Attn: Privacy Team
5550 Granite Parkway, Suite 105
Plano, Texas-75024
United States
Email: support@my-vyb.com
Online: Privacy Policy · VYB
Toll-free number: 469-361-0816
2. Where This Privacy Policy Applies
This Privacy Policy applies to the websites, mobile applications, events, and other services operated under the VYB brand. If a particular VYB service has a separate privacy policy, that separate policy will apply to that service.
3. Data We Collect
We collect information you provide, information generated when you use the Service, and information received from other sources. Some profile information—such as sexual orientation, gender identity, racial or ethnic origin, religious beliefs, political views, health information, precise location, and biometric information—may be considered sensitive under applicable law. Where required, we ask for consent before processing sensitive information.
| Category | Examples |
|---|---|
| Account data | Phone number, email address, date of birth, age, login credentials, account status, and identifiers used to create and manage your account. |
| Profile and preference data | Name or display name, photos, videos, audio, prompts, biography, gender identity, pronouns, sexual orientation, relationship goals, interests, lifestyle details, height, religion, political views, ethnicity, matching preferences, deal breakers, and other information you add to your profile. |
| Content and communications | Messages, reactions, posts, check-ins, reports, photos, videos, audio, and other content you send, upload, or make available through the Service. Message contents are visible to recipients and may be reviewed when reported or when needed for safety and integrity. |
| Purchase data | Products or subscriptions purchased, dates, prices, currency, refunds, chargebacks, and payment method type. Apple, Google, or another payment processor generally processes full card details; VYB receives transaction and subscription information. |
| Contacts and connection data | If you choose to connect contacts or a social-media account, information permitted by your settings and the third-party platform, which may include contact identifiers, name, email, profile photo, or social graph information. We do not receive your third-party account password. |
| Marketing survey and research data | Promotion entries, survey answers, focus-group feedback, event participation, marketing preferences, and communications about research or promotions. |
| Customer support and safety data | Support requests, complaints and reports involving you or another person, responses, moderation findings, appeals, account enforcement information, and information used to investigate suspected harmful or unlawful conduct. |
| Third-party data | Information from identity, age, fraud-prevention, safety, analytics, advertising, payment, social-login, and other partners, as well as information another user provides when submitting a report or using a feature involving you. |
| Usage data | Login times, session duration, features used, searches, filters, likes, passes, matches, unmatches, messaging activity, check-ins, content viewed, referring pages, advertising interactions, and other activity on the Service. |
| Technical data | IP address, device and advertising identifiers, device type, operating system, app version, browser, language, carrier, network information, settings, cookie and SDK identifiers, crash logs, diagnostics, and security events. |
| Location data | Precise latitude and longitude when you grant permission; approximate location inferred from IP address or other signals; location history or check-in information created through VYB; and the distance or geographic preferences you choose. Features that depend on precise location may not work if permission is denied or withdrawn. |
| Face and identity data | Selfie images, face geometry or similar biometric information used for photo, liveness, age, or identity checks; government-issued identification and verification results when an identity or age check is requested or offered. Feature-specific notices and consent will be provided where required. |
We and our partners may use cookies, pixels, SDKs, and similar technologies to authenticate users, remember settings, analyze performance, prevent fraud, measure campaigns, and support advertising. Your choices are described in Section 8 and in any cookie or consent controls we make available.
4. Why and How We Use Data
We use personal information to operate and improve VYB, help users discover and connect with people nearby, keep the community safe, process purchases, communicate with you, and comply with law. We may use automated systems, including machine learning, for recommendations, matching, fraud detection, safety, moderation, and product improvement. Where applicable law requires consent, we rely on consent and allow you to withdraw it.
| Purpose | What we do | Data used | Reason |
|---|---|---|---|
| Provide the Service | Create and maintain accounts; display profiles; enable discovery, nearby and live-location features, check-ins, matching, messaging, notifications, social features, preferences, and support. | Account; profile; content; contacts; usage; technical; location; support; third-party data. | Perform our contract with you; consent for sensitive information where required. |
| Process purchases | Process subscriptions, in-app purchases, refunds, discounts, promotions, and payment disputes. | Account; purchase; usage; technical data. | Perform our contract; comply with financial and tax laws. |
| Personalize and recommend | Rank and recommend profiles, connections, activities, content, and features based on preferences, location, activity, and interactions. | Account; profile; content; usage; technical; location data. | Perform our contract; legitimate interests; consent where required. |
| Safety, integrity and verification | Verify age or identity; detect spam, scams, impersonation, abuse, harassment, fraud, and policy violations; review reports; enforce rules; prevent banned users from returning; protect payments and users. | All categories as relevant, including face and ID data. | Perform our contract; legitimate interests; legal obligations; consent where required; protection of vital interests in emergencies. |
| Improve and develop | Analyze use; troubleshoot; conduct surveys and research; test and build features; train, evaluate, and improve algorithms and machine-learning systems; generate aggregated insights. | Account; profile; content; purchase; research; support; usage; technical; location data. | Legitimate interests; perform our contract; consent where required. |
| Advertising and marketing | Send service and promotional communications; advertise VYB on third-party platforms; measure campaigns; create or use matched and similar audiences; personalize offers or ads where permitted. | Account; profile; marketing; usage; technical data. We do not use message content, government ID, face data, or sensitive profile fields for targeted advertising. | Consent where required; otherwise legitimate interests. |
| Legal and corporate purposes | Comply with law and legal process; preserve records; investigate and defend claims; enforce agreements; protect rights and safety; complete financing, merger, acquisition, restructuring, or sale transactions. | Any category relevant to the matter. | Legal obligations; legitimate interests; protection of vital interests. |
VYB’s recommendation systems may use stated preferences, approximate or precise location, shared interests, profile information, and interaction signals to rank or suggest people and experiences. Automated tools may also flag content or behavior for review. VYB does not make a decision producing legal or similarly significant effects solely through automated processing unless permitted by law and accompanied by required safeguards. You may request information or human review through the contact methods in Section 12.
5. How We Share Data
| Recipient | Why and what we share |
|---|---|
| Other users | Information you choose to make visible, including profile content, approximate distance or location context, activity or check-in status, and messages or interactions sent to them. Settings and feature notices control what is visible. |
| Service providers | Vendors supporting hosting, storage, analytics, customer support, moderation, communications, payments, identity and age verification, cybersecurity, fraud prevention, AI infrastructure, research, and professional services. They receive information needed for their services and are subject to contractual restrictions. |
| Advertising and measurement partners | Limited identifiers, advertising IDs, device data, usage events, and campaign information used to measure or deliver advertising, including hashed email or phone identifiers. These activities may be considered targeted advertising, “sale,” or “sharing” under some U.S. laws. See Section 8 for opt-outs. |
| Affiliates | Current or future parent companies, subsidiaries, or affiliates for shared operations, analytics, security, fraud prevention, safety, compliance, corporate reporting, and service improvement, as described in Section 6. |
| Law enforcement and legal recipients | Authorities, courts, regulators, opposing parties, advisors, or others when reasonably necessary to comply with law or valid process; prevent or investigate crime; protect a person; or establish, exercise, or defend legal claims. |
| Corporate transaction recipients | Actual or prospective buyers, investors, lenders, advisors, and successor entities in connection with financing, merger, acquisition, restructuring, bankruptcy, or sale of assets, subject to appropriate confidentiality and legal safeguards. |
| At your direction | Third parties you direct us to interact with or authorize us to share information with, including linked services and event or feature partners. |
VYB does not sell sensitive profile information, message content, face data, or government-issued identification to data brokers. VYB does not disclose these categories for targeted advertising. However, certain advertising or analytics disclosures may be legally defined as a “sale” or “sharing” even when no money is exchanged; applicable opt-out rights are described below.
6. How VYB Companies Work Together
VYB may share information among companies under common ownership or control to operate shared infrastructure and support, improve recommendations and product features, conduct analytics, process payments, maintain security, prevent fraud and abuse, comply with law, and perform corporate reporting. VYB will not make your profile visible on a separate affiliated service unless the feature is disclosed to you and any legally required choice or consent is provided.
7. Cross Border Data Transfers
VYB is currently offered in the United States and primarily processes information in the United States. Some service providers may process information from other countries. If VYB later offers the Service outside the United States or transfers information from a jurisdiction requiring a transfer mechanism, VYB will use safeguards required by applicable law, such as approved contractual clauses, and will update this policy and its contact information before launch in that jurisdiction.
8. Your Rights and Choices
Depending on where you live, you may have rights to access or know, correct, delete, or obtain a portable copy of personal information; opt out of targeted advertising, sale, or sharing; limit certain uses of sensitive personal information; withdraw consent; and appeal a denied request. You will not be discriminated against for exercising a privacy right.
| Choice or right | How to exercise it |
|---|---|
| Review or correct | Review and edit available profile and account fields in the app. For other corrections, submit a request using the method below. |
| Access or portability | Request information about VYB’s processing or a copy of your personal information through Account Settings in the VYB app, or by emailing support@my-vyb.com. |
| Delete | Delete selected content where controls are available and close your account through Account Settings > Delete Account in the VYB app. Deleting the app from your device does not delete your account. |
| Location, contacts, photos, microphone, and notifications | Change device permissions at any time. Removing permission may disable related features. |
| Marketing | Use the unsubscribe link in promotional email or change communication preferences in the app. Service messages may still be sent. |
| Targeted advertising, sale, or sharing | Use “Your Privacy Choices” at my-vyb.com/privacy.html#choices and in Account Settings in the VYB app, or use a legally recognized opt-out preference signal where required. We process the signal for the browser or device from which it is sent unless law requires broader treatment. |
| Consent withdrawal | Withdraw consent through relevant settings or by contacting VYB. Withdrawal does not affect processing already completed and may limit features that depend on the information. |
| Appeal | If VYB denies a request and your state provides an appeal right, submit “Privacy Request Appeal” by emailing privacy@my-vyb.com. |
To protect users, VYB may verify your identity or authority before completing a request. VYB may deny or limit a request where permitted by law, including when identity cannot be authenticated, the request is fraudulent or excessive, disclosure would adversely affect another person’s rights, or an exception applies. Authorized agents may submit requests where allowed, subject to verification of their authority and, when permitted, direct confirmation from the user.
U.S. State Privacy Notice
This section supplements the policy for residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, to the extent each law applies to VYB.
The categories collected, sources, purposes, and recipients are described in Sections 3 through 5. The personal information VYB may have collected during the preceding 12 months includes identifiers; personal records and customer records; characteristics of protected classifications; commercial information; internet or electronic activity; geolocation; audio, visual, and similar information; professional or education information if supplied; sensitive personal information; and inferences drawn from this information. VYB retains these categories as described in Section 9.
VYB may disclose identifiers, commercial information, internet or electronic activity, geolocation, and inferences to advertising and measurement partners. Depending on applicable law, these disclosures may be deemed targeted advertising, sale, or sharing. VYB does not knowingly sell or share personal information of users under 18. The Service is restricted to adults.
California residents may also request the categories of sources, business or commercial purposes, categories of third parties, and specific pieces of personal information collected about them. California residents may limit use and disclosure of sensitive personal information where VYB uses it beyond legally permitted purposes. VYB does not offer financial incentives for personal information unless separate terms explaining the material aspects are provided.
9. How Long We Retain Your Data
We retain personal information only as long as reasonably necessary for the purposes described in this policy and as permitted or required by law. Retention depends on the type of information, why it is processed, account status, safety needs, limitation periods, disputes, and legal obligations. If you close your account, your profile will stop being visible to other users, subject to reasonable technical processing time.
| Information | Retention approach |
|---|---|
| Active account information | For the life of the account and as needed to provide the Service. |
| Closed accounts | Generally deleted or deidentified after a short safety and account-closure period, subject to the categories below and VYB’s documented retention schedule. |
| Safety and ban-prevention information | For a period reasonably necessary to investigate reports, prevent repeat abuse or fraud, protect users, and enforce account bans. |
| Transactions and financial records | For the period required by tax, accounting, payment-dispute, anti-fraud, and other applicable laws. |
| Support and legal records | For the period reasonably necessary to respond to the matter, enforce rights, resolve disputes, defend claims, comply with legal holds, and demonstrate compliance. |
| Face and ID data | According to the feature-specific notice and applicable law. Unless continued retention is legally required or necessary for an active safety matter, face geometry should be deleted within 30 days after verification and ID images promptly after verification. |
| Deidentified information | May be retained and used where it cannot reasonably be linked to you, and VYB commits not to attempt to reidentify it except as permitted by law. |
VYB will maintain an internal retention schedule with verified periods before launch. If a legal hold, subpoena, investigation, unresolved complaint, or dispute applies, relevant information may be kept until the matter is resolved and any required retention period expires.
10. Children’s Privacy
The Service is restricted to individuals who are at least 18 years old. VYB does not permit anyone under 18 to create or use an account and does not knowingly collect personal information from children. If you believe a user is under 18, report the profile through the Service or contact safety@my-vyb.com. VYB will investigate and take appropriate action, including deleting the account and associated information where required.
11. Privacy Policy Changes
We may update this policy as the Service, our practices, or legal requirements change. We will post the revised policy with a new effective date. Before a material change takes effect, we will provide notice through the Service, email, or another appropriate method and obtain consent where required by law.
12. How to Contact Us
For questions, complaints, or privacy requests, contact:
SPAR Solutions LLC.
5550 Granite Parkway, Suite 105, Plano, Texas-75024,
United States
Email: support@my-vyb.com
Online: Privacy Policy · VYB
Toll-free number: 469-361-0816
If you have a disability and need this policy or the privacy request process in an alternative format, contact us using the information above.